Speaking & Workshops
Knowledge That Creates Clarity, Alignment, and Direction
I deliver keynotes and workshops for executive teams, operational teams, and industry events seeking a deeper understanding of product returns in e-commerce, and how they connect to customer behaviour, organisational structures, and sustainability.
Each engagement is grounded in current research, practical examples, and real-world challenges from the e-commerce sector. The objective is not to provide ready-made answers, but to generate insights that participants can apply within their own organisational context.
What Participants Take Away
Following a keynote or workshop, participants typically gain:
- A clearer understanding of the complexity surrounding product returns
- A shared language around returns, customer behaviour, and sustainability
- New perspectives on how the organisation can move forward
- Practical insights that can be applied in day-to-day decision-making
When Are Speaking Engagements and Workshops the Right Fit?
This format is particularly valuable for organisations that:
- Want to build a shared understanding of how product returns impact the business and the customer experience
- Need to raise internal awareness ahead of strategic decisions or organisational change
- Recognise that product returns generate engagement, but lack a shared language and structured perspective
- Seek to inspire, challenge assumptions, and set direction without getting lost in operational detail
Speaking engagements and workshops can function both as stand-alone initiatives and as a starting point for deeper analysis or strategic advisory work.
Examples of Content
From Research to Practice:
I translate research on e-commerce, product returns, and customer behaviour into concrete insights relevant to everyday organisational realities. The focus is on what the research actually shows, and how it can inform practical decision-making.
Product Returns in E-commerce:
An exploration of why product returns occur, how they influence profitability, customer experience, and organisational dynamics, and the common pitfalls companies encounter. Content is tailored to audience, industry, and strategic context.
Product Presentation and Customer Behaviour:
How customers make purchasing decisions, and how product information, imagery, and guidance shape expectations and return likelihood. Theory is connected to practical examples from the realities of e-commerce operations.
Sustainability and Organisational Responsibility:
Product returns represent both a sustainability challenge and an organisational challenge. I address how accountability, structure, and strategic priorities influence a company’s ability to operate more sustainably, without compromising commercial performance.
Book a speaking or workshop
I always adapt the content and structure to the target group, industry and purpose. Please contact me with the date, context and desired focus – and I will get back to you with suggestions.
Vill du boka en föreläsning eller workshop, eller diskutera ett upplägg för er organisation?
Kontakta mig för mer information.